Privacy Policy

1. Information We Collect

When you place an order, we collect:

• First name and email address (for order confirmation)
• The social media profile or post link you submit with your order
• Order details including platform, campaign type, and package selected

We do not collect your password, phone number, physical address, or any other personal data beyond what is needed to process your order.

2. Payment Information

3. How We Use Your Information

• To process and fulfil your order
• To send you order confirmation and completion emails
• To respond to support enquiries you initiate
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

Order records are retained for a minimum of 12 months for financial and support purposes. Email addresses are kept for the duration required to support your order and any follow-up queries.

5. Cookies

Our website uses minimal session data (sessionStorage) to temporarily hold your order selections during the checkout process. This data is not a cookie and is not transmitted to our servers. It is cleared automatically when your browser tab is closed.

6. Third-Party Services

We use the following third-party services:

• Payment Gateway (Telr or equivalent): Processes card payments securely.
• Google Fonts: Loads typography assets from Google's CDN.
• Email Service: Used to deliver order confirmation emails.

7. Your Rights

You have the right to request access to, correction of, or deletion of personal data we hold about you. To make a request, contact us at the email below. We will respond within 7 business days.

8. Security

We take reasonable technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Contact

Privacy questions: hello@tobefinanalized.com